Warranty Conditions
Limitation of liability and warranty disclaimer
WARRANTY
Warranty Claims...
All claims for parts or labor must be made directly thorough Refrigeration X LLC.
All claims should include: model number of the unit, the serial number of the cabinet, proof of purchase, date of installation, and all pertinent information supporting the alleged defect.
In case of compressor replacement under warranty, either compressor or compressor tag must be returned to Refrigeration X LLC along with above listed information. Failure to comply with warranty policies will result in voiding claims.
Limited Warranty
On-site warranty service calls within 70 miles of an authorized service company in fifty states of the United States. End user is responsible for all extra travel and mileage at prevailing rates. No mileage or travel time is paid.
Two-Year Parts & Labor Warranty...
Refrigeration X LLC warrants all new refrigerated components, the cabinet and all parts, to be free from defects in materials or workmanship, under normal and proper use and maintenance service as specified by Refrigeration X LLC and upon proper installation* (indoor building only) and start-up in accordance with the instruction packet supplied with each Refrigeration X LLC unit. Refrigeration X LLCʼs obligation under this warranty is limited to a period of two (2) year from the date of original installation or twenty-seven (27) months after shipment date from Refrigeration X LLC, whichever occurs first.
Any part, covered under this warranty, that are by Refrigeration X LLC to have been defective within two (2) year of original installation or twenty-seven (27) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by Refrigeration X LLC.
(*Installation in unstable, mobile, and enclosed area may not be considered as proper installation. Remote units are limited to one-year parts warranty, relative only to original cabinet components. No labor will be covered)
Additional Three-Year Compressor Warranty...
In addition to the two (2) year warranty stated above, Refrigeration X LLC warrants its hermetically sealed compressor to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of three (3) additional years from the date of original installation, but not to exceed five (5) years and three (3) months after shipment from the manufacturer. Compressor determined by Refrigeration X LLC to have been defective within this extended period will, at Refrigeration X LLCʼs discretion, be either repaired or replaced with a compressor or compressor parts of similar design and capacity.
The three (3) year extended compressor warranty applies only to hermetically sealed parts of the compressor and does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or and other electrical components, etcetera.
R-290/R-600a Hydrocarbon Compressor Warranty...
The two-year compressor warranty detailed above will be void if the following procedure is not carefully adhered to:
- This system may contain R290 refrigerant and polyol ester lubricant.
The polyol ester lubricant has rapid moisture absorbing qualities. If it is exposed to ambient conditions for an extended period, the lubricant must be replaced.
- Drier replacement is very important and must be changed when a system is opened for servicing. Drier with XH-7 molecular sieve or better must be used.
- Micron level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be maintained.
- Compressor must be obtained through Refrigeration X LLC, unless otherwise specified in writing, through Refrigeration X LLCʼs warranty department.
What is Not Covered by This Warranty...
Refrigeration X LLC’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty. NO CONSEQUENTIAL DAMAGES. Refrigeration X LLC IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES, OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE REGARDLESS OF WHETHER OR NOT THEY RESULT FROM REFRIGERATION FAILURE. WARRANTY IS NOT TRANSFERABLE, This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER THE WARRANTY PACKET PROVIDED WITH THE UNIT. Refrigeration X LLC will not be held responsible for the following external factors: ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD, OR IMPROPER ELECTRICAL CONNECTIONS. REFRIGERATION X LLC IS NOT RESPONSIBLE FOR THE
REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THE FOREGOING WARRANTIES ARE EXCLUSIVE AND EXPRESSLY GIVEN IN LIEU OF
ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
Warranty information card must be submitted via post mail or electronically on our website at www.RefrigerationX.com/registration www.RefrigerationX.com/apps/product-registration?form=product-registration within 7 days from the purchase date. Failure to comply may result in your warranty being voided.
The extended warranty period specific to each Refrigeration X LLC product applies to all units sold by Refrigeration X LLC starting April 1, 2023.
- Refund and return
Restocking Fees
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a return to your original payment method (for example, if your credit or debit card has been closed). See Store Credits for terms and restrictions here. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.