Terms & Conditions


  1. Introduction to Business

Refrigeration X LLC is the largest online restaurant supply store servicing professionals and individual customers worldwide. We have everything your business needs to function at its best. Our focus is your convenience-order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices and outstanding customer service make Refrigeration X LLC the best choice to meet all of your professional and food service supply needs. Refrigeration X LLC strives to be a top performing leader in the foodservice equipment and supplies industry, providing excellent customer service by utilizing superior technology and efficient operations, through continuous improvement, while empowering our diverse workforce.


  1. Effective date

All of terms and conditions will be effective from April 1st, 2023


  1. Governing Law

By becoming a member of the Program, and except where prohibited by law, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the Commonwealth of California, without regard to conflict of law principles, will govern these Terms and any dispute of any sort that might arise between you and Refrigeration X LLC.


  1. Limitation of liability and warranty disclaimer



Warranty Claims...

All claims for parts or labor must be made directly through Refrigeration X LLC.

All claims should include: model number of the unit, the serial number of the cabinet, proof of purchase, date of installation, and all pertinent information supporting the alleged defect.

In case of compressor replacement under warranty, either compressor or compressor tag must be returned to Refrigeration X LLC along with above listed information. Failure to comply with warranty policies will result in voiding claims.


Limited Warranty

On-site warranty service calls within 70 miles of an authorized service company in fifty states of the United States. End user is responsible for all extra travel and mileage at prevailing rates. No mileage or travel time is paid.


Two-Year Parts & Labor Warranty...

Refrigeration X LLC warrants all new refrigerated components, the cabinet and all parts, to be free from defects in materials or workmanship, under normal and proper use and maintenance service as specified by Refrigeration X LLC and upon proper installation* (indoor building only) and start-up in accordance with the instruction packet supplied with each Refrigeration X LLC unit. Refrigeration X LLCʼs obligation under this warranty is limited to a period of two (2) year from the date of original installation or twenty-seven (27) months after shipment date from Refrigeration X LLC, whichever occurs first.


Any part, covered under this warranty, that are by Refrigeration X LLC to have been defective within two (2) year of original installation or twenty-seven (27) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by Refrigeration X LLC.

(*Installation in unstable, mobile, and enclosed area may not be considered as proper installation. Remote units are limited to one-year parts warranty, relative only to original cabinet components. No labor will be covered)


Additional Three-Year Compressor Warranty...

In addition to the two (2) year warranty stated above, Refrigeration X LLC warrants its hermetically sealed compressor to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of three (3) additional years from the date of original installation, but not to exceed five (5) years and three (3) months after shipment from the manufacturer. Compressor determined by Refrigeration X LLC to have been defective within this extended period will, at Refrigeration X LLCʼs discretion, be either repaired or replaced with a compressor or compressor parts of similar design and capacity.


The three (3) year extended compressor warranty applies only to hermetically sealed parts of the compressor and does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or and other electrical components, etcetera.


R-290/R-600a Hydrocarbon Compressor Warranty...

The two-year compressor warranty detailed above will be void if the following procedure is not carefully adhered to:

  1. This system may contain R290 refrigerant and polyol ester lubricant.

The polyol ester lubricant has rapid moisture absorbing qualities. If it is exposed to ambient conditions for an extended period, the lubricant must be replaced.

  1. Drier replacement is very important and must be changed when a system is opened for servicing. Drier with XH-7 molecular sieve or better must be used.
  2. Micron level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be maintained.
  3. Compressor must be obtained through Refrigeration X LLC, unless otherwise specified in writing, through Refrigeration X LLCʼs warranty department.



What is Not Covered by This Warranty...





Warranty information card must be submitted via post mail or electronically on our website at www.RefrigerationX.com/apps/product-registration?form=product-registration within 7 days from the purchase date. Failure to comply may result in your warranty being voided.


The extended warranty period specific to each Refrigeration X LLC product applies to all units sold by Refrigeration X LLC starting April 1, 2023.



  1. Refund and return

Restocking Fees

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.


Returns for Commercial and Residential Customers

With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a return to your original payment method (for example, if your credit or debit card has been closed). See Store Credits for terms and restrictions here. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.



  1. Rules of Conduct

Membership. Membership in the Program is open to U.S. legal residents who are at least eighteen (18) years of age or the age of majority in their place of legal residence. Refrigeration X LLC, in its sole discretion, has the right to allow, limit, or restrict participation by corporations, businesses, charities, partnerships, enterprises or any other person or entity. Void where prohibited or restricted by law. If in any particular state Refrigeration X LLC has to apply for any special license, bonding, permit or other governmental regulatory approval, the Program will be void in that particular state.


Eligibility. You must have a valid email address at the time of enrollment. Your Refrigeration X LLC account email address may only be associated with one Program member and one membership account (“Rewards Account”). Individuals may not have multiple memberships. However, a Dealer may have more than one membership. Individuals who have the same permanent address are members of the same dealer.


General Conditions of Participation. By participating in the Program, you agree to these Terms. Refrigeration X LLC reserves the right to disqualify members who have violated any of the Program terms and conditions. You further agree to allow Refrigeration X LLC to communicate with you about the Program, Points, or anything relating thereto via mail, email, phone, text, in-app notification, external websites, and various other channels

Program Changes and Termination. Refrigeration X LLC reserves the right to cancel any account for which it has incomplete, inaccurate, false, or fictitious personal information.



  1. Intellectual property rights

The Website and its entire contents, features, and functionality (including, but not limited to, all information, software, text, displays, images, video, and audio, and their design, selection, and arrangement) are owned by us, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.


You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or otherwise use any of the material on our Website, except as follows:


  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.


  • You may store files that are automatically cached by your web browser for display enhancement purposes.


  • You may print or download one copy of a reasonable number of pages on the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.


  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.


  • If we provide social media features with certain content, you may take such actions as are enabled by such features.


You may not:


  • Modify copies of any materials from the Website.


  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.


  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.


If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our sole option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.


7-1. Copyrights

You should assume everything you see or read on the Website is copyrighted (unless otherwise noted) and may not be used (except as provided in these Terms of Use or explicit text found on the Website) without our written permission. We neither warrant nor represent your use of materials displayed on the Website will not infringe on the rights of third parties not related to us. Images, photographs, or illustrations displayed on the Website are either our property or used with permission. Your or your representative’s use of these materials is prohibited unless permitted by these Terms of Use or explicit text found on the Website. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


7-2. Trademarks

Our company name and logo, and all trade names, product and service names, trademarks, service marks, trade dress, logos, designs, and slogans (collectively, “Trademarks”) on the Website are protected intellectual properties of us, or our affiliates or licensors. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use such Trademarks without our written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.


7-3. Copyright infringement

 If you believe that any content on the Website violates your copyright, please send a notice by email to contact@refrigerationxllc.com. Be advised that claimants who make misrepresentations about copyright infringement may be liable for damages, including court costs and attorneys’ fees.


7-4. Prohibited uses

You may use the Website only for lawful purposes in accordance with these Terms of Use. You agree not to use the Website:


  • In any way that violates applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries).


  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.


  • To send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms of Use.


  • To transmit or procure the sending of any advertising or promotional material, including any junk mail, chain letter, spam, or other similar solicitation.


  • To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).


  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website or that, as determined in our sole discretion, may harm (or expose to liability) us or the users of the Website.


Additionally, you agree not to:


  • Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.


  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.


  • Use any manual process to monitor or copy any of the material on the Website or for any other purpose not expressly authorized in these Terms of Use.


  • Use any device, software, or routine that interferes with the proper working of the Website.


  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.


  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.


  • Attack the Website through a denial-of-service attack or a distributed denial-of-service attack.


  • Otherwise attempt to interfere with the proper working of the Website.


7-5. Reliance on information posted

The information presented on or though the Website is made available solely for general information purposes. This information is not designed to provide any professional advice, including accounting, compliance, tax, or legal advice. While we use reasonable efforts to include accurate, reliable, and up to date information on the Website, we do not warrant the accuracy, completeness, or usefulness of the information. Any reliance that you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such material by you or any other visitor to the Website or by anyone who may be informed on any of its contents.


The Website may include content provided by third parties, including materials provided by users and third-party licensors. All statements and/or opinions expressed in these materials and all articles and responses to questions and other content, other than content provided by us, are solely the opinions and responsibility of the person or entity providing those materials. These materials do not necessary reflect our opinions. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.


7-6. Information about you and your visits to the Website

We may collect (or you may provide) your personally identifiable information. All information we collect on the Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.


7-7. Linking to the Website

You may link to the Website, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.


7-8. Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links and resources are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have not reviewed all of these third-party sites and have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. You should review the Terms of Use and Privacy Policy of every site you visit.



  1. Geographic restrictions

The owner of the Website is based in the Commonwealth of Pennsylvania in the United States. We provide the Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside of the United States, you do so on your own initiative and are responsible for compliance with local laws. By using the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any country on the U.S. Treasury Department’s list of specifically designated nationals or the U.S. Commerce Department’s table of deny orders or denied persons list.



  1. Privacy Policy

The Refrigeration X LLC. (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you and our practices for collecting, maintaining, protecting, using, and disclosing that information.


This policy applies to information that we collect:

  • Through our Website (Refrigerationx.com).
  • In email, text, chat, and other electronic messages between you and the Website.
  • Through mobile and desktop applications you download from the Website.
  • When you interact with our advertising and applications on/through third-party websites and services (if those applications or advertising include links to this policy).

It does not apply to information collected by:

  • Any third party, including through any application or content, including advertising, that may link to or be accessible from or on the Website.


Please read this policy to carefully understand our policies regarding our collection, treatment, and use of your information. By accessing or using the Website, you accept and agree to be bound and abide by this Privacy Policy, Terms of Use, and Terms of Sale. You should periodically review the policy because it may change from time to time. By continuing to use the Website, you agree to be bound by such changes.


9-1. Information we may collect about you. We collect several types of information from and about users of our Website, including information:

  • That personally identifies you (“Personal Information”), such as your name, mailing address, email address, telephone number, employer, and job title.
  • That is about you but (individually) does not identify you.
  • About your internet connection, the equipment you use to access our Website, and usage details (such as the pages of the Website you visit, the time of your visit, and the time spent on those pages).


9-2. How we collect information. We collect this information:

  • Directly from you (for example, from forms you complete or products and services that you purchase).
  • Indirectly from you (for example, from observing your actions on the Website).


9-3. Information you provide to us. The information you provide to us through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service(s), posting material, or requesting further services (including information supplied on lead generation forms found on our Website). We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses) if you contact us.
  • Your responses to surveys that we may ask you to complete for research purposes.
  • Details of transactions you carry out though our Website and of the fulfillment of your orders. You may also be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

You may also provide information to be published or displayed (“posted”) on public areas of the Website or transmitted to other users of the Website or third parties (“user contributions”). Your user contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users on the Website with whom you may choose to share your user contributions. Therefore, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized persons.


9-4. Information we collect through automatic data collection technologies. As you navigate and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data (including the site you access the Website from), location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your device (including any mobile device), computer, and internet connection, including model, brand, device date, IP address, operating system, mobile network, and browser type.


We may also use technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).


The information we collect automatically includes Personal Information. It helps us improve our Website and deliver a better more personalized service to you by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interest.
  • Speed up your searches.
  • Recognize you when you return to our Website.


The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).


9-5. Third party use of cookies and other tracking technologies. Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. they may use this information to provide you with interest-based (behavioral) advertising or other targeted content.


We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you could contact the responsible provider directly.


9-6. How we use your information. We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • To provide you with recommended products or services.
  • To allow you to participate in interactive features on the Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.


We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


9-7. Disclosure of your information. We may disclose aggregated information about our users and information that does not identify any individual without restriction. We also may disclose granular, personal information we collect or you provide:

  • To our contractors, service providers, and other third parties we use to support our business, including payment processors.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
  • To third parties to market their products or services to you (or to help us market our product and services to you) if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for these purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.


We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use, Terms of Sale, and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


9-8. Choices about how we use and disclose your information. We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
  • Third-party advertising. We use remarketing services to advertise on third-party websites to you after you have visited our Website. We and our third-party vendors use cookies (either alone or in conjunction with web beacons or other tracking technologies) to collect information about you to inform, optimize, and serve ads based on your past visits to our Website. This collected information may be associated with your personal information and may also be about your online activities over time and across different websites and other online services.
  • Promotional offers from the Company. If you do not wish to have your information used by the Company to promote our own or third parties’ products or services, you can opt-out by emailing: privacy@refrigerationx.com. If we have sent you a promotional email, you may send us a return email, asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.
  • Targeted advertising. We may also disclose your personal information to third parties to market their products and services to you. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertiser’s target-audiences preferences, you can opt-out by emailing: privacy@rerigerationx.com. For this opt-out to function, you must have your browser set to accept all browser cookies.
  • Payment processing. We may provide paid products and/or services within the Website. In that case, we use third-party services for payment processing (“payment processors”). We do not store your payment card details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.


We do not control third parties’ collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, including how to opt-out of receiving targeted advertising from these vendors, you should contact the responsible provider directly.


California residents may have additional personal information rights and choices. For more information, see Privacy Policy for California Residents.


Nevada residents may have additional personal information rights and choices. For more information, see Your Nevada privacy rights (below).


9-9. Website analytics services. We use certain analytics services, such as Google Analytics, to gather information about our site visits. To learn more about Google Analytics, including opting out of Google Analytics, click here.


9-10. Accessing and correcting your information. You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at privacy@refrigerationx.com to request access to, correct, or delete any personal information that you have provided to us. If you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


If you delete your user contributions from the Website, copies of your user contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.


California residence may have additional personal information rights and choices. For more information, see Privacy Policy for California Residents.


9-11. Our policy on “do not track” signals. We do not support do not track (“DNT”). DNT is a preference that you can set in your web browser. You can enable or disable DNT by visiting the preferences or settings page of your web browser.


9-12. Children under the age of 16. Our Website is not intended for children under the age of 16. No one under the age of 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information this Website or through any of its features, register on the Website, make any purchases through the Website, use any interactive or public comment features on the Website, or provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at: privacy@refrigerationx.com. California residences under 16 may have additional rights regarding the collection and sale of their personal information. For more information, see Privacy Policy for California Residents.


9-13. Your California privacy rights. If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit Privacy Policy for California Residents.


9-14. Your Nevada privacy rights. Nevada law gives Nevada customers the right to request we not sell your personal information for monetary consideration to certain other parties. This right applies even if your personal information is not currently being sold. If you are a Nevada customer and wish to exercise this right, please send an email to privacy@refrigerationx.com 


9-15. Data security. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.


The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and you acknowledge and agree not to provide any other person with access to the Website or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Website’s features), that individual will have access to your account and personal information, including, but not limited to, your credit card information. You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account.


Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


9-16. Transfer of data. Your personal information may be transferred and maintained on computers located outside of your state, province, country, or other jurisdiction where the data protection laws may differ. If you are located outside of the United States and choose to provide information to us, note that we transfer the data, including, but not limited to, personal information, to the United States and process it there. Your use of the Website and submission of such information represents your consent to our Terms of Use, Privacy Policy, Terms of Sale, and transfer of personal information. The Company will take reasonable steps to ensure your personal data is treated securely and is not transferred to an organization or country unless there are reasonable security controls in place.


9-17. Changes to the Privacy Policy. We will post any changes that we make to our Privacy Policy on this page. If we make material changes on how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through notice on the Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up to date active and deliverable email address for you and for periodically visiting our Website, Privacy Policy, Terms of Use, and Terms of Sale to check for any changes. Changes to the Privacy Policy, Terms of Use, and Terms of Sale are effective upon posting to the Website.


9-18. Comments and concerns. All questions or comments about this privacy and our privacy practices should be directed to: privacy@refrigerationx.com or by visiting our Support Page.




  1. User Restrictions

10-1. LOCATION- Allow adequate space and install the refrigerator on a firm and level floor.

If the appliance is not level, there may be unusual noises and poor cooling performance.


10-2. GOOD AIR CIRCULATION- Be sure to avoid any partition and object which may

stop the air flow and that air space is allowed to flow to the rear and/or sides of the unit between the refrigerator and the back wall. Insufficient space causes vibration noise, inefficient refrigeration, damage to the refrigeration system, and the waste of

electricity (Refrigeration X LLC recommends that the rear of the unit should be no less than

5inches from the wall).


10-3. PLACE ON STRONG FLOOR- Be sure that the floor on which the unit is to be installed is strong enough to support the total weight of the cabinet and any other contents,

before starting the installation.


10-4. DO NOT PLACE NEAR HEAT- Be sure to avoid hot corners and other locations such as near stoves. High ambient temperature will result in much lower cooling efficiency.


10-5. INDOOR USAGE ONLY - Be sure to install this unit indoors only, to prevent getting wet from the rain. Do not install the refrigerator in locations where the temperature is over

100°F (43°C) or below 50°F (10°C).


10-6. STABILIZING - Make sure the unit is installed in a stable condition with the front wheels locked while in use.


10-7. LEVELING- Be sure that the unit levels from the front to the back and side to side.


10-8. UNIT SHOULD BE ON DEDICATED OUTLET - Plug the refrigerator into a wall socket exclusively for this appliance. Do not run on extension cord.








  1. Shipping policy


Address Change/Reconsignments

If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address.


If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process.


Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.


Call Before Delivery

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order’s transit time and is only applicable to the item(s) in your order shipping via common carrier. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.


A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (deliveries occur Monday through Friday, 8:00 a.m. to 5:00 p.m. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier.


If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened or if you cannot accept delivery within a reasonable date of the carrier’s first contact request.


If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary, in order to avoid additional fees with the carrier.


Delivery Expectations – Common Carrier

For common carrier deliveries, carriers will typically allocate 15 minutes for the completion of your delivery. Excessive delays during delivery could result in the carrier charging detention fees. Additionally, if you are not able to accept the shipment in a reasonable timeframe and cause the carrier to hold your shipment at their terminal, fees may be applied by the carrier for storage of your shipment. Being prepared for delivery ahead of time will ensure a timely and smooth delivery process. 


Commercial Limited Access Addresses

Additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club.


Damaged/Missing/Lost Items - Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the delivery receipt before signing
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging


Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.


There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.


Damaged/Missing/Lost items - Ground

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.


There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.


Due to the strict time-frame we have to deliver refrigerated and frozen food items to you in acceptable condition, if an item is damaged or missing, please contact us within 1 business day of your shipment’s original ETA so we can find a solution for you. We may request pictures of the damage and for you to take a picture of the temperature of the item to help with the process.


You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the U.S. Department of Agriculture’s (USDA) guidelines. Please contact us within 1 business day of your shipment’s original ETA if you have any concerns about the temperature or conditions of your shipment. Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.


Concealed Damages

All of concealed damages must be appealed to us within 5 days with pictures including

Original packaged condition.


Delivery Time

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.


If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders however, some shipping companies offer a dock pick up as an option but is not guaranteed. If it is an option to pick up at the shipping company's dock, please note that the shipping cost remains the same and there is no discounted shipping when a dock pick-up occurs. Inclement weather may cause shipping delays that are not covered by this guarantee.


These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.



  1. Right to termination


 Refrigeration X LLC reserves the right to cancel any account for which it has incomplete, inaccurate, false, or fictitious personal information.


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